FAQ’s and Troubleshooting

Frequently Asked Questions & Troubleshooting

I can't login to my account, I don't know my username.

Your username is always the full email that you used to sign up for the account. If you still aren't sure what your username is, please email us at [email protected] and we'll let you know.

I can't login to my account, I don't know my password.

If you don't know your password, you can click here to reset it. After clicking you'll be directed to a page where you can enter your email address. Enter the email you signed up with and click "Get New Password"

You'll then get a confirmation message that an email will be sent to you to assist you with creating a new password. The email is sent immediately, if you don't see it, please look in your promotions folder or your spam folder. The email will contain a link for you to click. If it's not clickable, highlight/copy the link and paste it into your browser.

You'll be sent to a page where you will enter in your new password twice. A strong password is suggested but not mandatory.

After confirming your new password you'll get a confirmation message. You can then click the "login" link and enter your email and updated password to login.

If you are still having trouble or have been locked out of the system, please email us at [email protected] and we'll reset your access.

It says I've been locked out, what do I do?

For security purposes if the incorrect email or username is entered too many times, or if a password reset has been requested numerous times, you may end up locked out of your account. The lockout will resolve itself on its own in a few hours, but you can email us at [email protected] and we'll unlock your account and reset your password for you right away.

Where do I login or go to access the interviews, I'm already a member?

Thanks for joining, here are all the important links in case you need them:

Members Area Login (please note that if you click this link while already logged in, you'll be directed to our homepage)

Meeting the Masters Main Dashboard

Masterclass Series Main Dashboard

Members Dashboard (access to all products)

I'm not a member, but I want to be, how do I sign up?

That's wonderful you'd like to sign up! Meeting with the Masters is free, and you can click here to sign up.

The Masterclass has a small charge, and you can click here to sign up.

We're also offering many scholarships, you can click here to apply.

I'm not receiving your emails, what do I do?

If you aren't receiving our emails, please whitelist our email address. Whitelisting our email address is adding Sedona Soul Adventures to your safe senders list. By adding an email address to your safe list (or contacts list) you can prevent our emails from being directed to your spam folder.

Gmail Whitelisting Steps:

There are 2 ways you can whitelist in Gmail. Here is option #1:

Login to your Gmail account
Find any email from [email protected], and click on the subject line to open the email.
Near the top right of the screen, press the button that has 3 vertical dots.
Select the menu option “Add <[email protected]> to contacts list”.
That's it, you've whitelisted us!

Here is option #2:

Locate and select the gear shaped icon in the top right hand corner.
Click settings from the menu.
Select “Filters and Blocked Addresses” from the menu choices
In the middle of the screen, select “Create new filter”.
Input [email protected] into the “From” field.
Click “Create Filter”.
On the next screen, select “Never send it to spam”.

Yahoo Whitelisting Steps:

Locate the gear icon in the top right hand corner.
Click settings from the menu.
Select “Filters” from the left-hand side menu
Click “Add” to add a new filter.
Input a name for the filter.
Under “Sender” select “Contains” from the dropdown menu.
Type in the [email protected] in the box to the right of the drop-down menu.
At the bottom, where it says “Then deliver the email to the following folder” select “Inbox”.
Click Save.

Locate the gear icon in the top right hand corner.
Click settings from the menu.
Select “Filters” from the left-hand side menu
Click “Add” to add a new filter.
Input a name for the filter.
Under “Sender” select “Contains” from the dropdown menu.
Type in the [email protected] in the box to the right of the drop-down menu.
At the bottom, where it says “Then deliver the email to the following folder” select “Inbox”.
Click Save.

Outlook.com Whitelisting Steps:

In the top right corner of the page, click on the cog icon for settings.
Scroll to the bottom of the settings and click on “View all Outlook settings”.
Select “Junk email” from the menu.
Scroll down to the “Safe Senders and Domains” sub-menu.
Click “+Add” and enter the email you wish to prevent going to your junk folder.
Enter SedonaSoulAdventures.com as the name of the domain to whitelist
Scroll down to the “Safe Mailing Lists” sub-menu.
Click “+Add” and enter [email protected]

Office365 Whitelisting Steps:

Find and open an email from [email protected]
Right click on the email address.
Select “Add to Outlook Contacts” in the upper right of the screen.
In the top left corner of the new contact window that pops up, click “Save & Close”.

You can also add our entire domain to your safe senders list. To do this:

In the “Home” tab at the top of the screen, select the drop-down menu labeled “Junk”.
At the bottom, select “Junk E-mail Options”.
Choose the second tab, “Safe Senders”.
Here add www.SedonaSoulAdventures.com
At the bottom, you can click a checkbox to “also trust email from my contacts”.

Find and open an email from [email protected]
Right click on the email address.
Select “Add to Outlook Contacts” in the upper right of the screen.
In the top left corner of the new contact window that pops up, click “Save & Close”.

You can also add our entire domain to your safe senders list. To do this:

In the “Home” tab at the top of the screen, select the drop-down menu labeled “Junk”.
At the bottom, select “Junk E-mail Options”.
Choose the second tab, “Safe Senders”.
Here add www.SedonaSoulAdventures.com
At the bottom, you can click a checkbox to “also trust email from my contacts”.

In the top right corner of the page, click on the cog icon for settings.
Scroll to the bottom of the settings and click on “View all Outlook settings”.
Select “Junk email” from the menu.
Scroll down to the “Safe Senders and Domains” sub-menu.
Click “+Add” and enter the email you wish to prevent going to your junk folder.
Enter SedonaSoulAdventures.com as the name of the domain to whitelist
Scroll down to the “Safe Mailing Lists” sub-menu.
Click “+Add” and enter [email protected]

There are 2 ways you can whitelist in Gmail. Here is option #1:

Login to your Gmail account
Find any email from [email protected], and click on the subject line to open the email.
Near the top right of the screen, press the button that has 3 vertical dots.
Select the menu option “Add <email address> to contacts list”.
That's it, you've whitelisted us!

Here is option #2:

Locate and select the gear shaped icon in the top right hand corner.
Click settings from the menu.
Select “Filters and Blocked Addresses” from the menu choices
In the middle of the screen, select “Create new filter”.
Input the selected mail address or addresses you want to whitelist into the “From” field.
Click “Create Filter”.
On the next screen, select “Never send it to spam”.

I'm having trouble navigating the members area

We're sorry you're having trouble! We've made a short walkthrough video of how to navigate the members area for your recordings. Please watch and feel free to email us at [email protected] if you are still having trouble.